Returns, Refunds, and Exchange Policy

RETURNS, REFUNDS, AND EXCHANGE POLICY: OULALALA gowns are designed and handcrafted in our shop in Los Angeles, CA, using only high quality materials, sourced in the USA. All dresses are custom / made-to-order and ship within a 3 week time frame.. you can design your very own custom gown with a sales rep and our design team. Because of this, we have a strict no refund policy, ONLY store credit or exchange with a restock fee of $200 and will make new dress .Please refer to our return policy below for details.

Alterations: Dresses or clothing that does not fit properly but fits the specifications you ordered cannot be returned or exchanged. As our dresses and clothing.